Shipping & Returns

Shipping Policy

U.S. and Canada 5-15 days

Australia 7-15 days

United Kindom 5-15 days

Others 6-22 days

Please be sure to check your tracking information every 3 to 5 days. If you suspect your package was stolen, please contact us 5 days after “delivery date” but no longer than 15 days.
Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) must be filed no sooner than 20 days after the last tracking update and within 30 days from the last checkpoint.
For more information about Route Package Protection policies and FAQs, please visit https://shoppers.help.route.com/hc/en-us.
Please note that if you did not choose Route Package Protection, we can only refund half of the item’s value in store credit to your wallet in case of loss, damage or theft after delivery.
Please make sure to provide a valid shipping address as we are not responsible for orders that cannot be delivered due to an invalid address. Also, please note that standard shipping is not available for P.O. Boxes and APO/FPO addresses.
Please keep in mind that shipping time does not include the 1-3 days required to process your order from the date it was placed.
We will do our best to deliver your package as soon as possible, but additional time may be required due to invalid addresses or customs clearance issues.
If you experience any shipping issues with your package, please contact Customer Support within 30 days of your order placement.
Our typical processing time is 1-3 days. However, due to Covid-19, some products may require additional processing time.

All sales are final. No returns or exchanges are accepted.